Terms & Conditions

Dispatch Policy & Delivery Information

Delivery will normally be within 4 to 6 weeks of placing an order unless otherwise indicated.

Any delays will be communicated to the customer. Abortive attempts at delivery when we have given a delivery date, and when the haulage contractor has surcharged us, will be invoiced and charged for in full. However, special arrangements can be made depending on the product(s) being ordered. Unfortunately we do not usually ship outside of mainland UK, however, please contact us for a quotation on shipping to further regions.

Most of our items can be lifted easily by two people and to reduce package weight the legs and tops of some of our furniture will be packaged separately. In some cases it may be necessary for a third person to assist with lifting on delivery but in such case the customer will be notified prior to delivery.


Product Finishes and Colours

As the nature of the materials we use is often reclaimed each item is unique, the finished product will differ to any item displayed on our website and although similar, some variations in colour, appearance and texture can be expected. The steel and other materials used may also vary from item to item due to variations in the surface of the steel, differing quality control stamps to gas pipe fitting, dents and other defects when using reclaimed metals etc.

The images on our website of the stains used are our best representation of the finished colour. However, the colour of the boards we use occasionally varies slightly due to differences in age and as such effects the resulting final colour. We endeavour to do our best in providing a finish similar to that displayed on our colour chart.


Payment Terms

Payment for all items must be fully made prior to us beginning work on your order. For bespoke pieces and design work alternative arrangements may be made and will be dealt with on a case by case basis.

Products remain the property of Steel Roots Design until full payment has been made.


Cancellation and Returns.

You are required to check the goods, at the time of delivery, for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. Defective goods found after this time must be notified to Steel Roots Design within 24 hours of delivery. Goods must be returned in their original packaging. In the event of a damaged item, the product will either be replaced or the value of defective goods will be reimbursed to the customer only on receipt to us, and confirmation of defects.

If a non-damaged item is to be returned, then the customer must notify Steel Roots Design within 24 hours of receipt of the goods. For non-damaged goods which have been ordered and simply not wanted, then Steel Roots Design will charge a collection and return fee to the customer. In the case of non-damaged bespoke items Steel Roots Design reserve the right to refuse a refund of payment. This may occur in cases where the possibility of re-sale is in question.



You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising from your use of this website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the
Conditions for:
-any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
-any loss of goodwill or reputation; or
-any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

The material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content for such purpose. You are permitted to use this material only as expressly authorised by us. Any other use of the material and content of the Website is strictly prohibited. By accessing our website you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Steel Roots Design makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.



The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.