Our Privacy Commitment to our Customers
Steel Roots Design (“we”) are committed to protecting and respecting your privacy. This policy sets out why we collect data from you and how it will be processed by us. Please read the policy carefully so that you understand our views and practices and how we will treat your data. The data you give to us is confidential and is only disclosed in the circumstances noted in this policy.
The information we may receive from you includes:
your name, address, date of birth
financial information including your credit, or debit card or other payment information
information you provide when filling in forms on our website or when corresponding with us by phone or email
purchase history of Steel Roots Design products and services
other information you decide to share with us.
What we do with the personal information you provide to us
We use the information you give to us in a number of different ways. The information we hold about you may be matched and co-ordinated with our internal data bases for the purposes set out below and in order to maintain good management of your information.
Processing orders and delivery
To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently.
To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.
We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.
To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.
To carry out marketing activities
We may use the information we collect from you to analyse how you shop and what you shop for. This allows us in the future to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes.
To show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the services, products or website for you.
To contact you about the experience you have had with Steel Roots Design so that we can find out about what we are doing well and what we can improve on.
To respond to any negative experiences you have had when shopping with us. For instance, you may have asked us questions on our social networking sites and we may reply to you.
If you provide us with your consent to contact you with Steel Roots Design marketing information, we may do so by telephone, text or picture message, e-mail, telephone, in writing through the Post or otherwise.
To improve our website and ensure it is secure
To improve the Steel Roots Design website and to ensure that the content is presented in the best manner for you and your computer or mobile device.
To allow you to interact with the Steel Roots Design website in the fastest and most accessible manner.
When we may disclose to others the personal information you give to us
Your personal information may be disclosed to our employees and to our trusted service partners who will only process the information for the purposes above. Your privacy is important to us and we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.
We are committed to ensure that our customers are protected from fraud and other criminal activities. Because of this we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We may be obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.
Update your records
If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. To do this, please write to us at: Steel Roots Design, Unit 13 Gordon Works, 49 Valley Road, Sheffield, S8 9FT.
Access to your information
If you want to know what information Steel Roots Design holds about you, we will provide you with that information free of charge within 40 days of receiving the request. To obtain this information please write to us at: Steel Roots Design, Unit 13 Gordon Works, 49 Valley Road, Sheffield, S8 9FT.
If you have any questions about this policy or the personal information we have about you, please do not hesitate to contact us: Steel Roots Design, Unit 13 Gordon Works, 49 Valley Road, Sheffield, S8 9FT.
Steel Roots Design may from time to time update this policy. The date of issue will be indicated by the date on the top of this policy. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.